Daily issues
Active directory , Outlook password reset , company all technical issues , GD logon issues , coyote&ktnt issues
application (hand-on support) - MS office, Reuters products for internal users including Editorial
desktop (GD, Internet, laptops) issues - crash, replacement, printer, re-installation or patch applying.
week
Trend office scan check , ISQ , Planview
month
windows patch management , U.A.T , infrastructure support
quarter
Editorial desktop upgrade(system change & memory upgrade)
Project
domain controller , file server , Trend server , radia server , DBU server
Global projects - concord system monitoring , Tivoli -network/system monitoring , Wireless IME setting ,
1PCpp - reduce the number of desktop/laptop owned by users (target ratio :1.2) , Editorial FAT launch
Documents
inventory , laptop , card security , securID token , N2W , line data ,
Feb-06 Monthly report
1. IME comms upgrade
2. KTNT comms upgrade
3. DC1 server upgrade
4. 2nd file server setup
5. ASOP – PC upgrade
6. PC upgrade (Editorial)
7. IS&T Conference at SGP
8. UAT for new applications
9. Updated MS patches / SP
10.Office renovation & training room setup
11. Reuters exhibition technical support
1. Daily support issues
(Desktop, printers / account’s issues on Outlook & logon / KTNT / Reuters applications / re-built for PC/laptops)
2. Ad hoc support
3. Firewall setup for RMDS
계속 정리해서 업데이트 해야겠군...
